Hospital Policies

Appointment Policy

To allow ample time for all patients, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For the safety of all animals in our care, we suggest that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people in their home. This is one of the reasons we require our trained veterinary assistant to restrain your pet. We recommend that dogs be placed on a leash or in a pen, and cats be in a room with very few places to hide or escape prior to our home visit.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, American Express, cash and personal checks.

Patient Arrival Policy

For your protection, and that of others, we suggest dogs must be on a leash and/or properly controlled/contained prior to our arrival.

All cats should ideally be indoors in a room with minimal hiding spots or escape routes.